Abstract
Concurrent Engineering (CE) concepts have been successfully inplemented in manufacturing organizations. There is reasonable consensus among researchers that CE is a useful and beneficial approach for reducing the development time and manufacturing costs while simultaneously improving the quality of a product. However, all reported instances of successful and unsuccessful CE practices lie within a manufacturing setting. However, these CE concepts and tools, originally developed in the manufacturing domain, can be altered to fit and benefit service organizations. This paper proposes a framework to improve the quality of services based on CE concepts and practices that proved beneficial in manufacturing organizations.
Original language | English |
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Pages (from-to) | 37-52 |
Number of pages | 16 |
Journal | International Journal of Information and Management Sciences |
Volume | 10 |
Issue number | 2 |
State | Published - 1999 |
Keywords
- Concurrent Engineering Model
- Service Quality