A conceptual concurrent engineering model of service quality

    Research output: Contribution to journalArticlepeer-review

    1 Scopus citations

    Abstract

    Concurrent Engineering (CE) concepts have been successfully inplemented in manufacturing organizations. There is reasonable consensus among researchers that CE is a useful and beneficial approach for reducing the development time and manufacturing costs while simultaneously improving the quality of a product. However, all reported instances of successful and unsuccessful CE practices lie within a manufacturing setting. However, these CE concepts and tools, originally developed in the manufacturing domain, can be altered to fit and benefit service organizations. This paper proposes a framework to improve the quality of services based on CE concepts and practices that proved beneficial in manufacturing organizations.

    Original languageEnglish
    Pages (from-to)37-52
    Number of pages16
    JournalInternational Journal of Information and Management Sciences
    Volume10
    Issue number2
    StatePublished - 1999

    Keywords

    • Concurrent Engineering Model
    • Service Quality

    Fingerprint

    Dive into the research topics of 'A conceptual concurrent engineering model of service quality'. Together they form a unique fingerprint.

    Cite this