A theory and measurement of meeting satisfaction

R. O. Briggs; G. J. De Vreede; B. A. Reinig

doi:10.1109/HICSS.2003.1173677

A theory and measurement of meeting satisfaction

R. O. Briggs, G. J. De Vreede, B. A. Reinig

School of Business

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

47 Scopus citations

Abstract

For many years, meeting satisfaction has been a key outcome variable in experimental group support systems (GSS) research. GSS research results on meeting satisfaction are conflicting, reporting positive, negative, or no effects. Unfortunately, no causal model of meeting satisfaction has been developed that could explain these effects. This paper derives satisfaction attainment theory (SAT), a causal model of meeting satisfaction. It further presents a survey instrument for measuring the constructs in the model. This instrument was statistically validated with a field study involving 156 working professionals. Furthermore, the field study provided support for the hypotheses that were derived from SAT's propositions. A number of implications for future GSS research on meeting satisfaction are identified.

Original language	English
Title of host publication	Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
Editors	Ralph H. Sprague
ISBN (Electronic)	0769518745, 9780769518749
DOIs	https://doi.org/10.1109/HICSS.2003.1173677
State	Published - 2003
Event	36th Annual Hawaii International Conference on System Sciences, HICSS 2003 - Big Island, United States Duration: 6 Jan 2003 → 9 Jan 2003

Publication series

Name	Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003

Conference

Conference	36th Annual Hawaii International Conference on System Sciences, HICSS 2003
Country/Territory	United States
City	Big Island
Period	6/01/03 → 9/01/03

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10.1109/HICSS.2003.1173677

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Briggs, R. O., De Vreede, G. J., & Reinig, B. A. (2003). A theory and measurement of meeting satisfaction. In R. H. Sprague (Ed.), Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003 Article 1173677 (Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003). https://doi.org/10.1109/HICSS.2003.1173677

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title = "A theory and measurement of meeting satisfaction",

abstract = "For many years, meeting satisfaction has been a key outcome variable in experimental group support systems (GSS) research. GSS research results on meeting satisfaction are conflicting, reporting positive, negative, or no effects. Unfortunately, no causal model of meeting satisfaction has been developed that could explain these effects. This paper derives satisfaction attainment theory (SAT), a causal model of meeting satisfaction. It further presents a survey instrument for measuring the constructs in the model. This instrument was statistically validated with a field study involving 156 working professionals. Furthermore, the field study provided support for the hypotheses that were derived from SAT's propositions. A number of implications for future GSS research on meeting satisfaction are identified.",

author = "Briggs, {R. O.} and {De Vreede}, {G. J.} and Reinig, {B. A.}",

note = "Publisher Copyright: {\textcopyright} 2003 IEEE.; 36th Annual Hawaii International Conference on System Sciences, HICSS 2003 ; Conference date: 06-01-2003 Through 09-01-2003",

year = "2003",

doi = "10.1109/HICSS.2003.1173677",

language = "English",

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Briggs, RO, De Vreede, GJ & Reinig, BA 2003, A theory and measurement of meeting satisfaction. in RH Sprague (ed.), Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003., 1173677, Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003, 36th Annual Hawaii International Conference on System Sciences, HICSS 2003, Big Island, United States, 6/01/03. https://doi.org/10.1109/HICSS.2003.1173677

A theory and measurement of meeting satisfaction. / Briggs, R. O.; De Vreede, G. J.; Reinig, B. A.
Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003. ed. / Ralph H. Sprague. 2003. 1173677 (Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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T1 - A theory and measurement of meeting satisfaction

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AU - De Vreede, G. J.

AU - Reinig, B. A.

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N2 - For many years, meeting satisfaction has been a key outcome variable in experimental group support systems (GSS) research. GSS research results on meeting satisfaction are conflicting, reporting positive, negative, or no effects. Unfortunately, no causal model of meeting satisfaction has been developed that could explain these effects. This paper derives satisfaction attainment theory (SAT), a causal model of meeting satisfaction. It further presents a survey instrument for measuring the constructs in the model. This instrument was statistically validated with a field study involving 156 working professionals. Furthermore, the field study provided support for the hypotheses that were derived from SAT's propositions. A number of implications for future GSS research on meeting satisfaction are identified.

AB - For many years, meeting satisfaction has been a key outcome variable in experimental group support systems (GSS) research. GSS research results on meeting satisfaction are conflicting, reporting positive, negative, or no effects. Unfortunately, no causal model of meeting satisfaction has been developed that could explain these effects. This paper derives satisfaction attainment theory (SAT), a causal model of meeting satisfaction. It further presents a survey instrument for measuring the constructs in the model. This instrument was statistically validated with a field study involving 156 working professionals. Furthermore, the field study provided support for the hypotheses that were derived from SAT's propositions. A number of implications for future GSS research on meeting satisfaction are identified.

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ER -

A theory and measurement of meeting satisfaction

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