AGENT-BASED SIMULATION OF OPTIMAL TRUST IN A DECISION SUPPORT SYSTEM IN ONE-ON-ONE COLLABORATION

Mostaan Lotfalian Saremi, Alparslan Emrah Bayrak

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    2 Scopus citations

    Abstract

    Intelligent systems that can effectively collaborate with human users can potentially expand human decision-making capabilities in numerous domains. An important factor that determines the effectiveness of these intelligent systems is trust from human users. How much a user should trust an intelligent system to maximize the benefits is an open question. In this paper, we present a quantitative analysis of the impact of trust on the collaboration between a human user and an intelligent decision support system (DSS) in binary classification problems. Using an agent-based simulation model, we represent trust as a static quantity averaged over a set of Monte Carlo simulations calculated based on a user’s self-confidence, confidence in a DSS, and agents’ expertise. Our results show the optimal level of self-confidence and confidence in a DSS needed to maximize the collaboration performance under different problem scenarios. The results indicate that with such an optimal level of confidence, the collaboration performance can exceed the performance of the individual agents alone. Further, our results also show that having a concentrated expertise on particular types of problems is more beneficial than being somewhat knowledgeable in multiple problems given that the expertise of the user and the DSS complement each other.

    Original languageEnglish
    Title of host publication48th Design Automation Conference (DAC)
    ISBN (Electronic)9780791886236
    DOIs
    StatePublished - 2022
    EventASME 2022 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference, IDETC-CIE 2022 - St. Louis, United States
    Duration: 14 Aug 202217 Aug 2022

    Publication series

    NameProceedings of the ASME Design Engineering Technical Conference
    Volume3-B

    Conference

    ConferenceASME 2022 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference, IDETC-CIE 2022
    Country/TerritoryUnited States
    CitySt. Louis
    Period14/08/2217/08/22

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