TY - GEN
T1 - Bringing Emotions into Practice
T2 - 26th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2023
AU - Smriti, Diva
AU - Huh-Yoo, Jina
N1 - Publisher Copyright:
© 2023 ACM.
PY - 2023/10/14
Y1 - 2023/10/14
N2 - Informal or family caregivers receive no professional training and are overburdened. The CSCW community has increasingly examined ways to support informal caregivers. However, the solutions have primarily focused on managing the negative emotions of informal caregivers. Informal caregivers go through a range of emotional experiences, which are often invisible to others. In this work, we aim to use the context of informal caregiving needs and experiences to understand how we can design future Artificial Intelligence (AI) systems for supporting emotion work. We conducted user studies and interviews to understand what informal caregivers perceive as emotion work in two caregiving contexts: parenting and Alzheimer's Disease and Related Dementias (ADRD). Based on the findings, we propose a framework for generating design requirements for AI systems that support emotion work. Our work contributes to how we can design AI to support people's practices that involve emotion work.
AB - Informal or family caregivers receive no professional training and are overburdened. The CSCW community has increasingly examined ways to support informal caregivers. However, the solutions have primarily focused on managing the negative emotions of informal caregivers. Informal caregivers go through a range of emotional experiences, which are often invisible to others. In this work, we aim to use the context of informal caregiving needs and experiences to understand how we can design future Artificial Intelligence (AI) systems for supporting emotion work. We conducted user studies and interviews to understand what informal caregivers perceive as emotion work in two caregiving contexts: parenting and Alzheimer's Disease and Related Dementias (ADRD). Based on the findings, we propose a framework for generating design requirements for AI systems that support emotion work. Our work contributes to how we can design AI to support people's practices that involve emotion work.
KW - Artificial Intelligence
KW - Emotion work
KW - Informal Caregivers
UR - http://www.scopus.com/inward/record.url?scp=85176261796&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85176261796&partnerID=8YFLogxK
U2 - 10.1145/3584931.3606988
DO - 10.1145/3584931.3606988
M3 - Conference contribution
AN - SCOPUS:85176261796
T3 - Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
SP - 293
EP - 297
BT - CSCW 2023 Companion - Conference Companion Publication of the 2023 Computer Supported Cooperative Work and Social Computing
A2 - Ames, Morgan
A2 - Fussell, Susan
A2 - Gilbert, Eric
A2 - Liao, Vera
A2 - Ma, Xiaojuan
A2 - Page, Xinru
A2 - Rouncefield, Mark
A2 - Singh, Vivek
A2 - Wisniewski, Pamela
Y2 - 14 October 2023 through 18 October 2023
ER -