Business process management skills and roles: An investigation of the demand and supply side of BPM professionals

Patrick Lohmann, Michael Zur Muehlen

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

22 Scopus citations

Abstract

Business Process Management (BPM) as a discipline covers a wide spectrum of tasks, from the definition of strategic process objectives to the technical implementation of process execution infrastructure. This paper compares and contrasts the process roles demanded by industry with the backgrounds of BPM professionals. We perform a content analysis of advertised job positions in order to compare the skill sets demanded by industry with those found in an extensive study of BPM practitioner profiles. Our findings suggest several discrete roles: Chief Process Officer, Process Owner, Process Architect, Process Consultant, and Process Analyst. We find that while consultants and analysts are the most sought-after positions, they also represent the largest pool of available BPM professionals on the market. Roles that indicate a higher level of maturity such as Process Architects are solicited much less frequently, but are used by job seekers as advertising labels. We find Chief Process Officers to be a desirable role from an organizational maturity perspective, but also the rarest and highest qualified role on the supply side. Our findings provide initial insight for BPM education programs and potential BPM career trajectories.

Original languageEnglish
Title of host publicationBusiness Process Management - 13th International Conference, BPM 2015, Proceedings
EditorsJan Recker, Matthias Weidlich, Hamid Reza Motahari-Nezhad
Pages317-332
Number of pages16
DOIs
StatePublished - 2015
Event13th International Conference on Business Process Management, BPM 2015 - Innsbruck, Austria
Duration: 31 Aug 20153 Sep 2015

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume9253
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference13th International Conference on Business Process Management, BPM 2015
Country/TerritoryAustria
CityInnsbruck
Period31/08/153/09/15

Keywords

  • BPM capability
  • BPM education
  • BPM maturity
  • BPM role modeling

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