Change management and continuous improvement for Smarter Care: A Systems Viewpoint

Safa Elkefi, Onur Asan, Mo Mnasouri

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    2 Scopus citations

    Abstract

    Patients suffer disparities, higher mortality, and unmet medical need due to communication issues with doctors in cancer care. Medical errors are also driving patients to lose trust in their healthcare providers. We need to better analyze and improve patient experience in cancer care. This paper emphasizes on the fact that all components of a complex system are interrelated and interdependent and the behavior of the system depends on these interdependencies. A healthcare system as decorticated in this article is complex and new initiatives like technology adoption are not easily embedded and accepted by all stakeholders. We use the Lean Six Sigma approach (L6S) to show how continuous improvement system thinking methods can help achieve better quality, value chain and performance in healthcare in addition to the organizations' KPIs (Key Performance Indicators) used.

    Original languageEnglish
    Title of host publicationISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings
    ISBN (Electronic)9781665431682
    DOIs
    StatePublished - 13 Sep 2021
    Event7th IEEE International Symposium on Systems Engineering, ISSE 2021 - Vienna, Austria
    Duration: 13 Sep 202115 Sep 2021

    Publication series

    NameISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings

    Conference

    Conference7th IEEE International Symposium on Systems Engineering, ISSE 2021
    Country/TerritoryAustria
    CityVienna
    Period13/09/2115/09/21

    Keywords

    • Ishikawa.
    • Lean Six Sigma
    • cause-effect diagram
    • doctor-patient communication
    • health quality
    • healthcare
    • processes waste
    • technology

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