TY - GEN
T1 - Change management and continuous improvement for Smarter Care
T2 - 7th IEEE International Symposium on Systems Engineering, ISSE 2021
AU - Elkefi, Safa
AU - Asan, Onur
AU - Mnasouri, Mo
N1 - Publisher Copyright:
© 2021 IEEE.
PY - 2021/9/13
Y1 - 2021/9/13
N2 - Patients suffer disparities, higher mortality, and unmet medical need due to communication issues with doctors in cancer care. Medical errors are also driving patients to lose trust in their healthcare providers. We need to better analyze and improve patient experience in cancer care. This paper emphasizes on the fact that all components of a complex system are interrelated and interdependent and the behavior of the system depends on these interdependencies. A healthcare system as decorticated in this article is complex and new initiatives like technology adoption are not easily embedded and accepted by all stakeholders. We use the Lean Six Sigma approach (L6S) to show how continuous improvement system thinking methods can help achieve better quality, value chain and performance in healthcare in addition to the organizations' KPIs (Key Performance Indicators) used.
AB - Patients suffer disparities, higher mortality, and unmet medical need due to communication issues with doctors in cancer care. Medical errors are also driving patients to lose trust in their healthcare providers. We need to better analyze and improve patient experience in cancer care. This paper emphasizes on the fact that all components of a complex system are interrelated and interdependent and the behavior of the system depends on these interdependencies. A healthcare system as decorticated in this article is complex and new initiatives like technology adoption are not easily embedded and accepted by all stakeholders. We use the Lean Six Sigma approach (L6S) to show how continuous improvement system thinking methods can help achieve better quality, value chain and performance in healthcare in addition to the organizations' KPIs (Key Performance Indicators) used.
KW - Ishikawa.
KW - Lean Six Sigma
KW - cause-effect diagram
KW - doctor-patient communication
KW - health quality
KW - healthcare
KW - processes waste
KW - technology
UR - http://www.scopus.com/inward/record.url?scp=85119095638&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85119095638&partnerID=8YFLogxK
U2 - 10.1109/ISSE51541.2021.9582529
DO - 10.1109/ISSE51541.2021.9582529
M3 - Conference contribution
AN - SCOPUS:85119095638
T3 - ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings
BT - ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings
Y2 - 13 September 2021 through 15 September 2021
ER -
