Change management and continuous improvement for Smarter Care: A Systems Viewpoint

Safa Elkefi; Onur Asan; Mo Mnasouri

doi:10.1109/ISSE51541.2021.9582529

Change management and continuous improvement for Smarter Care: A Systems Viewpoint

Safa Elkefi
, Onur Asan
, Mo Mnasouri

Department of Systems Engineering

Stevens Institute of Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

3 Scopus citations

Abstract

Patients suffer disparities, higher mortality, and unmet medical need due to communication issues with doctors in cancer care. Medical errors are also driving patients to lose trust in their healthcare providers. We need to better analyze and improve patient experience in cancer care. This paper emphasizes on the fact that all components of a complex system are interrelated and interdependent and the behavior of the system depends on these interdependencies. A healthcare system as decorticated in this article is complex and new initiatives like technology adoption are not easily embedded and accepted by all stakeholders. We use the Lean Six Sigma approach (L6S) to show how continuous improvement system thinking methods can help achieve better quality, value chain and performance in healthcare in addition to the organizations' KPIs (Key Performance Indicators) used.

Original language	English
Title of host publication	ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings
ISBN (Electronic)	9781665431682
DOIs	https://doi.org/10.1109/ISSE51541.2021.9582529
State	Published - 13 Sep 2021
Event	7th IEEE International Symposium on Systems Engineering, ISSE 2021 - Vienna, Austria Duration: 13 Sep 2021 → 15 Sep 2021

Publication series

Name	ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings

Conference

Conference	7th IEEE International Symposium on Systems Engineering, ISSE 2021
Country/Territory	Austria
City	Vienna
Period	13/09/21 → 15/09/21

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

Keywords

Ishikawa.
Lean Six Sigma
cause-effect diagram
doctor-patient communication
health quality
healthcare
processes waste
technology

Access to Document

10.1109/ISSE51541.2021.9582529

Cite this

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title = "Change management and continuous improvement for Smarter Care: A Systems Viewpoint",

abstract = "Patients suffer disparities, higher mortality, and unmet medical need due to communication issues with doctors in cancer care. Medical errors are also driving patients to lose trust in their healthcare providers. We need to better analyze and improve patient experience in cancer care. This paper emphasizes on the fact that all components of a complex system are interrelated and interdependent and the behavior of the system depends on these interdependencies. A healthcare system as decorticated in this article is complex and new initiatives like technology adoption are not easily embedded and accepted by all stakeholders. We use the Lean Six Sigma approach (L6S) to show how continuous improvement system thinking methods can help achieve better quality, value chain and performance in healthcare in addition to the organizations' KPIs (Key Performance Indicators) used.",

keywords = "Ishikawa., Lean Six Sigma, cause-effect diagram, doctor-patient communication, health quality, healthcare, processes waste, technology",

author = "Safa Elkefi and Onur Asan and Mo Mnasouri",

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year = "2021",

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day = "13",

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Elkefi, S, Asan, O & Mnasouri, M 2021, Change management and continuous improvement for Smarter Care: A Systems Viewpoint. in ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings. ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings, 7th IEEE International Symposium on Systems Engineering, ISSE 2021, Vienna, Austria, 13/09/21. https://doi.org/10.1109/ISSE51541.2021.9582529

Change management and continuous improvement for Smarter Care: A Systems Viewpoint. / Elkefi, Safa; Asan, Onur ; Mnasouri, Mo.
ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings. 2021. (ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

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T2 - 7th IEEE International Symposium on Systems Engineering, ISSE 2021

AU - Elkefi, Safa

AU - Asan, Onur

AU - Mnasouri, Mo

PY - 2021/9/13

Y1 - 2021/9/13

N2 - Patients suffer disparities, higher mortality, and unmet medical need due to communication issues with doctors in cancer care. Medical errors are also driving patients to lose trust in their healthcare providers. We need to better analyze and improve patient experience in cancer care. This paper emphasizes on the fact that all components of a complex system are interrelated and interdependent and the behavior of the system depends on these interdependencies. A healthcare system as decorticated in this article is complex and new initiatives like technology adoption are not easily embedded and accepted by all stakeholders. We use the Lean Six Sigma approach (L6S) to show how continuous improvement system thinking methods can help achieve better quality, value chain and performance in healthcare in addition to the organizations' KPIs (Key Performance Indicators) used.

AB - Patients suffer disparities, higher mortality, and unmet medical need due to communication issues with doctors in cancer care. Medical errors are also driving patients to lose trust in their healthcare providers. We need to better analyze and improve patient experience in cancer care. This paper emphasizes on the fact that all components of a complex system are interrelated and interdependent and the behavior of the system depends on these interdependencies. A healthcare system as decorticated in this article is complex and new initiatives like technology adoption are not easily embedded and accepted by all stakeholders. We use the Lean Six Sigma approach (L6S) to show how continuous improvement system thinking methods can help achieve better quality, value chain and performance in healthcare in addition to the organizations' KPIs (Key Performance Indicators) used.

KW - Ishikawa.

KW - Lean Six Sigma

KW - cause-effect diagram

KW - doctor-patient communication

KW - health quality

KW - healthcare

KW - processes waste

KW - technology

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M3 - Conference contribution

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BT - ISSE 2021 - 7th IEEE International Symposium on Systems Engineering, Proceedings

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ER -

Change management and continuous improvement for Smarter Care: A Systems Viewpoint

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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Cite this