Chatbot Catalysts: Improving Team Decision-Making Through Cognitive Diversity and Information Elaboration

Necdet Gürkan, Bei Yan

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

As the integration of artificial intelligence (AI) into team decision-making continues to expand, it is both theoretically and practically pressing for researchers to understand the impact of the technology on team dynamics and performance. To investigate this relationship, we conducted an online experiment in which teams made decisions supported by chatbots and employed computational methods to analyze team interaction processes. Our results indicated that compared to those assisted by chatbots in later phases, teams receiving chatbot assistance during the initial phase of their decision-making process exhibited increased cognitive diversity (i.e., diversity in shared information) and information elaboration (i.e., exchange and integration of information). Ultimately, teams assisted by chatbots early on performed better. These results imply that introducing AI at the beginning of the process can enhance team decision-making by promoting effective information sharing among team members.

Original languageEnglish
Title of host publicationInternational Conference on Information Systems, ICIS 2023
Subtitle of host publication"Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies"
ISBN (Electronic)9781713893622
StatePublished - 2023
Event44th International Conference on Information Systems: Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies, ICIS 2023 - Hyderibad, India
Duration: 10 Dec 202313 Dec 2023

Publication series

NameInternational Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies"

Conference

Conference44th International Conference on Information Systems: Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies, ICIS 2023
Country/TerritoryIndia
CityHyderibad
Period10/12/2313/12/23

Keywords

  • Artificial intelligence
  • cognitive diversity
  • team decision-making
  • temporal dynamics

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