Cognitive computing: What’s in for business process management? An exploration of use case ideas

Maximilian Roeglinger, Johannes Seyfried, Simon Stelzl, Michael Zur Muehlen

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

13 Scopus citations

Abstract

Cognitive Computing promises to fundamentally transform corporate information processing and problem solving. Building on latest advances in cognitive, data, and computer science, Cognitive Computing aims to deliver autonomous reasoning and continuous learning under consideration of contextual insights and the natural interaction of humans and machines. Cognitive Computing is expected to offer significant application opportunities for business process management (BPM). While first studies have investigated the potential impact of Cognitive Computing on BPM, the intersection between both disciplines remains largely unexplored. In particular, little work has been done on identifying Cognitive BPM use cases. To address this gap, we develop an analysis framework that aims to assist researchers and practitioners in the development of Cognitive BPM use case ideas. This framework combines the most significant problem classes addressed by Cognitive Computing with central activities of the BPM lifecycle. We also used the framework as foundation of explorative workshops and report on the most interesting cognitive BPM use cases ideas we discovered.

Original languageEnglish
Title of host publicationBusiness Process Management Workshops - BPM 2017 International Workshops, Revised Papers
EditorsErnest Teniente, Matthias Weidlich
Pages419-428
Number of pages10
DOIs
StatePublished - 2018
Event15th International Conference on Business Process Management, BPM 2017 - Barcelona, Spain
Duration: 10 Sep 201715 Sep 2017

Publication series

NameLecture Notes in Business Information Processing
Volume308
ISSN (Print)1865-1348

Conference

Conference15th International Conference on Business Process Management, BPM 2017
Country/TerritorySpain
CityBarcelona
Period10/09/1715/09/17

Keywords

  • Business process management
  • Cognitive BPM
  • Cognitive computing
  • Use cases

Fingerprint

Dive into the research topics of 'Cognitive computing: What’s in for business process management? An exploration of use case ideas'. Together they form a unique fingerprint.

Cite this