Collaborative simulation modeling: Experiences and lessons learned

In this paper experiences with a collaborative design approach, supported by discrete event simulation are presented. Four studies, in which alternative designs of organizational processes are explored, are discussed. One study takes place at an insurance company and three at an airport. The way of working followed, is evaluated and compared to the existing problem solving approach, which represents a tradition of collaborative business engineering. Furthermore the collaborative aspect and the simulation support are evaluated, in order to come with improvements for the participative way of working and its support.