TY - JOUR
T1 - Communication in Transactive Memory Systems
T2 - A Review and Multidimensional Network Perspective
AU - Yan, Bei
AU - Hollingshead, Andrea B.
AU - Alexander, Kristen S.
AU - Cruz, Ignacio
AU - Shaikh, Sonia Jawaid
N1 - Publisher Copyright:
© The Author(s) 2020.
PY - 2021/2
Y1 - 2021/2
N2 - The comprehensive review synthesizes 64 empirical studies on communication and transactive memory systems (TMS). The results reveal that (a) a TMS forms through communication about expertise; (b) as a TMS develops, communication to allocate information and coordinate retrieval increases, promoting information exchange; and (c) groups update their TMS through communicative learning. However, direct interpersonal communication is not necessary for TMS development or utilization. Nor do high-quality information-sharing processes always occur within developed TMS structures. For future research, we propose a multidimensional network approach to TMS that incorporates technologies, addresses member characteristics, considers multiple communication types, and situates groups in context.
AB - The comprehensive review synthesizes 64 empirical studies on communication and transactive memory systems (TMS). The results reveal that (a) a TMS forms through communication about expertise; (b) as a TMS develops, communication to allocate information and coordinate retrieval increases, promoting information exchange; and (c) groups update their TMS through communicative learning. However, direct interpersonal communication is not necessary for TMS development or utilization. Nor do high-quality information-sharing processes always occur within developed TMS structures. For future research, we propose a multidimensional network approach to TMS that incorporates technologies, addresses member characteristics, considers multiple communication types, and situates groups in context.
KW - group cognition
KW - group communication
KW - group learning
KW - knowledge networks
KW - social networks
KW - team cognition
KW - team networks
KW - transactive memory
UR - http://www.scopus.com/inward/record.url?scp=85097489493&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85097489493&partnerID=8YFLogxK
U2 - 10.1177/1046496420967764
DO - 10.1177/1046496420967764
M3 - Article
AN - SCOPUS:85097489493
SN - 1046-4964
VL - 52
SP - 3
EP - 32
JO - Small Group Research
JF - Small Group Research
IS - 1
ER -