TY - GEN
T1 - Crisis response communication management
T2 - 5th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2008
AU - Gomez, Elizabeth Avery
PY - 2008
Y1 - 2008
N2 - The characteristics of a crisis cannot be predicted and no two crises are alike. The responders in a crisis also vary creating two axis of uncertainty that inhibit rapid and accurate scope definition of a crisis. How and what a responder chooses to communicate in a crisis can impact subsequent response efforts placing importance on the clarity and cohesion of information exchange. Training and increased practice of clear and accurate message content between responders is proposed to improve the situation details needed for rapid scope identification. SMS text-messaging is one viable, mobile interoperable communication technology, accessible for everyday use. This research studies message content exchanged between responders and begins with the message-prompt to message-response relationship during crisis response training. A web-enabled training application has been designed to simulate two-way SMS text-message exchange and captures communication responses based on defined task prompts. Leveraging Speech Act Theory and the use of plain language protocols for communication exchange, the SMS text-message responses are assessed for ongoing training and practice.
AB - The characteristics of a crisis cannot be predicted and no two crises are alike. The responders in a crisis also vary creating two axis of uncertainty that inhibit rapid and accurate scope definition of a crisis. How and what a responder chooses to communicate in a crisis can impact subsequent response efforts placing importance on the clarity and cohesion of information exchange. Training and increased practice of clear and accurate message content between responders is proposed to improve the situation details needed for rapid scope identification. SMS text-messaging is one viable, mobile interoperable communication technology, accessible for everyday use. This research studies message content exchanged between responders and begins with the message-prompt to message-response relationship during crisis response training. A web-enabled training application has been designed to simulate two-way SMS text-message exchange and captures communication responses based on defined task prompts. Leveraging Speech Act Theory and the use of plain language protocols for communication exchange, the SMS text-message responses are assessed for ongoing training and practice.
KW - Community responders
KW - Crisis management
KW - Interoperable communication
KW - SMS text-messaging
KW - Training and simulation
UR - http://www.scopus.com/inward/record.url?scp=78650225150&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=78650225150&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:78650225150
SN - 9780615206974
T3 - Proceedings of ISCRAM 2008 - 5th International Conference on Information Systems for Crisis Response and Management
SP - 368
EP - 375
BT - Proceedings of ISCRAM 2008 - 5th International Conference on Information Systems for Crisis Response and Management
Y2 - 4 May 2008 through 7 May 2008
ER -