TY - GEN
T1 - Designing everyday conversational agents for managing health and wellness
T2 - 14th EAI International Conference on Pervasive Computing Technologies for Healthcare, PervasiveHealth 2020
AU - Shin, Ji Youn
AU - Huh-Yoo, Jina
N1 - Publisher Copyright:
© 2020 ACM.
PY - 2020/5/18
Y1 - 2020/5/18
N2 - Conversational agents have been developed for supporting a wide array of areas, including autonomous vehicles, decision making, and health behavior change. In the last few years, conversational agents increasingly became available as everyday technologies. This phenomenon enables opportunities for finding novel ways to support health and wellness in everyday contexts. By conducting a content analysis of 433 user reviews of Amazon Alexa's Skills, the goal of this study is two-fold: (1) Extract users' perceived strengths of conversational agents in everyday health and wellness management, (2) develop design heuristics for developing conversational agents for health and wellness. We found that the role of trustworthy content providers is critical during the adoption. The Skills enabled people to overcome logistical barriers to improving daily health and wellness routines. The findings also revealed the importance of transparency in the limitations of the Skill and how to better design command dialogues. We present the design heuristics of conversational agents, building on Nielsen's Usability Heuristics, and discuss implications for designing conversational agents that support health and wellness.
AB - Conversational agents have been developed for supporting a wide array of areas, including autonomous vehicles, decision making, and health behavior change. In the last few years, conversational agents increasingly became available as everyday technologies. This phenomenon enables opportunities for finding novel ways to support health and wellness in everyday contexts. By conducting a content analysis of 433 user reviews of Amazon Alexa's Skills, the goal of this study is two-fold: (1) Extract users' perceived strengths of conversational agents in everyday health and wellness management, (2) develop design heuristics for developing conversational agents for health and wellness. We found that the role of trustworthy content providers is critical during the adoption. The Skills enabled people to overcome logistical barriers to improving daily health and wellness routines. The findings also revealed the importance of transparency in the limitations of the Skill and how to better design command dialogues. We present the design heuristics of conversational agents, building on Nielsen's Usability Heuristics, and discuss implications for designing conversational agents that support health and wellness.
KW - Amazon Alexa
KW - Conversational agent
KW - Design
KW - Design heuristics
KW - Health
KW - Smart speakers
KW - User experience
KW - Voice assistants
KW - Voice user interfaces
UR - http://www.scopus.com/inward/record.url?scp=85100791991&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85100791991&partnerID=8YFLogxK
U2 - 10.1145/3421937.3422024
DO - 10.1145/3421937.3422024
M3 - Conference contribution
AN - SCOPUS:85100791991
T3 - PervasiveHealth: Pervasive Computing Technologies for Healthcare
SP - 50
EP - 61
BT - Proceedings of the 14th EAI International Conference on Pervasive Computing Technologies for Healthcare, PervasiveHealth 2020
Y2 - 6 October 2020 through 8 October 2020
ER -