TY - GEN
T1 - Event-based workflow and the management interface
AU - Nickerson, J. V.
N1 - Publisher Copyright:
© 2003 IEEE.
PY - 2003
Y1 - 2003
N2 - Long transactions cause pragmatic problems for workflow systems - as the transaction is moving, so is the surrounding world. We look at three scenarios in which external events affect the performance and public perception of a system. Then we discuss management user interfaces. First, we consider an intervention interface. Second, we argue that a context monitor, manned by humans rather than machines, can provide a way for the overall system to be more responsive to what is happening in the surrounding world, by making use of our cognitive capacity to grasp and react to unforeseen events. Third, we propose a planning interface, which can be use to design how managers will respond to certain foreseeable situations. The relationship of these interfaces to the overall problem of enterprise integration is described, and some generalizations are made about how we interact with software.
AB - Long transactions cause pragmatic problems for workflow systems - as the transaction is moving, so is the surrounding world. We look at three scenarios in which external events affect the performance and public perception of a system. Then we discuss management user interfaces. First, we consider an intervention interface. Second, we argue that a context monitor, manned by humans rather than machines, can provide a way for the overall system to be more responsive to what is happening in the surrounding world, by making use of our cognitive capacity to grasp and react to unforeseen events. Third, we propose a planning interface, which can be use to design how managers will respond to certain foreseeable situations. The relationship of these interfaces to the overall problem of enterprise integration is described, and some generalizations are made about how we interact with software.
UR - http://www.scopus.com/inward/record.url?scp=84969540505&partnerID=8YFLogxK
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U2 - 10.1109/HICSS.2003.1174459
DO - 10.1109/HICSS.2003.1174459
M3 - Conference contribution
AN - SCOPUS:84969540505
T3 - Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
SP - 10
BT - Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
A2 - Sprague, Ralph H.
T2 - 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
Y2 - 6 January 2003 through 9 January 2003
ER -