Event-based workflow and the management interface

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Scopus citations

Abstract

Long transactions cause pragmatic problems for workflow systems - as the transaction is moving, so is the surrounding world. We look at three scenarios in which external events affect the performance and public perception of a system. Then we discuss management user interfaces. First, we consider an intervention interface. Second, we argue that a context monitor, manned by humans rather than machines, can provide a way for the overall system to be more responsive to what is happening in the surrounding world, by making use of our cognitive capacity to grasp and react to unforeseen events. Third, we propose a planning interface, which can be use to design how managers will respond to certain foreseeable situations. The relationship of these interfaces to the overall problem of enterprise integration is described, and some generalizations are made about how we interact with software.

Original languageEnglish
Title of host publicationProceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
EditorsRalph H. Sprague
Pages10
Number of pages1
ISBN (Electronic)0769518745, 9780769518749
DOIs
StatePublished - 2003
Event36th Annual Hawaii International Conference on System Sciences, HICSS 2003 - Big Island, United States
Duration: 6 Jan 20039 Jan 2003

Publication series

NameProceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003

Conference

Conference36th Annual Hawaii International Conference on System Sciences, HICSS 2003
Country/TerritoryUnited States
CityBig Island
Period6/01/039/01/03

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