TY - GEN
T1 - How organizational identity influences Information Technology (IT) outsourcing success
AU - McGuire, Carol
AU - Lyytinen, Kalle
AU - Lindberg, Aron
PY - 2015
Y1 - 2015
N2 - Corporate Information Technology (IT) functions are under increasing pressure to succeed in their IT outsourcing (ITO) arrangements. Studies of ITO success have in the past mainly explored its operational and financial aspects. At the same time there is a dearth of research on broader organizational antecedents and outcomes of ITO. This study examines the effect of organizational identity on outsourcing success. Specifically, we ask: does the strength of an organization's identity-i.e. how unique it views its role in relation to other corporate functions-influence ITO success? We conduct an empirical study among 312 IT leaders engaged in outsourcing. We find that organizational identity strength mediates the effect of one pivotal outsourcing antecedent - effective knowledge sharing - on ITO Success. We thereby expose the role of identity strength as a potential determinant of ITO success and subsequently surmise that it's likely to have a material impact on the firm.
AB - Corporate Information Technology (IT) functions are under increasing pressure to succeed in their IT outsourcing (ITO) arrangements. Studies of ITO success have in the past mainly explored its operational and financial aspects. At the same time there is a dearth of research on broader organizational antecedents and outcomes of ITO. This study examines the effect of organizational identity on outsourcing success. Specifically, we ask: does the strength of an organization's identity-i.e. how unique it views its role in relation to other corporate functions-influence ITO success? We conduct an empirical study among 312 IT leaders engaged in outsourcing. We find that organizational identity strength mediates the effect of one pivotal outsourcing antecedent - effective knowledge sharing - on ITO Success. We thereby expose the role of identity strength as a potential determinant of ITO success and subsequently surmise that it's likely to have a material impact on the firm.
KW - Effective knowledge sharing
KW - Organizational identity
KW - Outsourcing
KW - Trust
UR - http://www.scopus.com/inward/record.url?scp=84963600074&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84963600074&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84963600074
T3 - 2015 Americas Conference on Information Systems, AMCIS 2015
BT - 2015 Americas Conference on Information Systems, AMCIS 2015
T2 - 21st Americas Conference on Information Systems, AMCIS 2015
Y2 - 13 August 2015 through 15 August 2015
ER -