Implementing a balanced scorecard at a software development company

G. Ioannou, A. Papalexandris, G. P. Prastacos, E. Soderquist

Research output: Contribution to conferencePaperpeer-review

1 Scopus citations

Abstract

In this paper we develop a specific Balanced Scorecard (BSC) model, and present the experiences from its real-life implementation at a large software development company. The proposed approach is based on the Kaplan-Norton model, and takes into account the particularities of the software industry. Via the discussion of the actual implementation in a technology driven and oriented company, we illustrate the effect that the dynamic environment and the increased concerns about intellectual capital have on business strategy and the performance metrics inherent in the BSC model. In this context we also identify and evaluate some critical success factors and shortcomings of the particular project in order to derive guidelines for similar implementations.

Original languageEnglish
Pages743-748
Number of pages6
StatePublished - 2002
Event2002 IEEE International Engineering Management Conference - Cambridge, United Kingdom
Duration: 18 Aug 200220 Aug 2002

Conference

Conference2002 IEEE International Engineering Management Conference
Country/TerritoryUnited Kingdom
CityCambridge
Period18/08/0220/08/02

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