Implementing the Balanced Scorecard in Greece: A software firm's experience

Alexandros Papalexandris, George Ioannou, Gregory P. Prastacos

Research output: Contribution to journalArticlepeer-review

82 Scopus citations

Abstract

The Balanced Scorecard (BSC) is a relatively new approach to strategic management and performance measurement and control, which has generated substantial interest in the academic and industrial communities. This paper presents the experience from the implementation of a specific BSC model at a large software development company in Greece. The study illustrates and evaluates the main obstacles and shortcomings, as well as the critical success factors that characterise such BSC projects, while offering managerial insights and guidelines for similar implementations.

Original languageEnglish
Pages (from-to)351-366
Number of pages16
JournalLong Range Planning
Volume37
Issue number4
DOIs
StatePublished - Aug 2004

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