@inproceedings{3b8a3d6810114e00af428826d96469a3,
title = "Incident ticket analytics for IT application management services",
abstract = "An important IT service outsourcing business is to resolve incidents related to IT infrastructures our clients contract our company to support.",
keywords = "IT services management, Incident management, Ticket analytics",
author = "Li, {Ta Hsin} and Rong Liu and Noi Sukaviriya and Ying Li and Jeaha Yang and Michael Sandin and Juhnyoung Lee",
note = "Publisher Copyright: {\textcopyright} 2014 IEEE.; 11th IEEE International Conference on Services Computing, SCC 2014 ; Conference date: 27-06-2014 Through 02-07-2014",
year = "2014",
month = oct,
day = "17",
doi = "10.1109/SCC.2014.80",
language = "English",
series = "Proceedings - 2014 IEEE International Conference on Services Computing, SCC 2014",
pages = "568--574",
editor = "Elena Ferrari and Ravindran Kaliappa and Hung, {Patrick C.K.}",
booktitle = "Proceedings - 2014 IEEE International Conference on Services Computing, SCC 2014",
}