Incident ticket analytics for IT application management services

Ta Hsin Li, Rong Liu, Noi Sukaviriya, Ying Li, Jeaha Yang, Michael Sandin, Juhnyoung Lee

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

15 Scopus citations

Abstract

An important IT service outsourcing business is to resolve incidents related to IT infrastructures our clients contract our company to support.

Original languageEnglish
Title of host publicationProceedings - 2014 IEEE International Conference on Services Computing, SCC 2014
EditorsElena Ferrari, Ravindran Kaliappa, Patrick C.K. Hung
Pages568-574
Number of pages7
ISBN (Electronic)9781479950669
DOIs
StatePublished - 17 Oct 2014
Event11th IEEE International Conference on Services Computing, SCC 2014 - Anchorage, United States
Duration: 27 Jun 20142 Jul 2014

Publication series

NameProceedings - 2014 IEEE International Conference on Services Computing, SCC 2014

Conference

Conference11th IEEE International Conference on Services Computing, SCC 2014
Country/TerritoryUnited States
CityAnchorage
Period27/06/142/07/14

Keywords

  • IT services management
  • Incident management
  • Ticket analytics

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