TY - JOUR
T1 - Intelligent machines and teamwork
T2 - 80th Annual Meeting of the Academy of Management 2020: Understanding the Inclusive Organization, AoM 2020
AU - Yan, Bei
AU - Lewis, Kyle
AU - Figge, Patrick
AU - Hollingshead, Andrea B.
AU - Alexander, Kristen Steves
AU - Kim, Young Ji
AU - Fang, Chengyu
N1 - Publisher Copyright:
© 80th Annual Meeting of the Academy of Management 2020: Understanding the Inclusive Organization, AoM 2020. All rights reserved.
PY - 2020
Y1 - 2020
N2 - Whereas research has examined how AI affects individual work, few studies explore the impact on task-performing teams. In an experiment, we compared the process and performance of teams with access to an embodied intelligent personal assistant (EIA) to those without access. We expected that EIA use would enhance team performance in the short term but interfere with the development of a transactive memory system (TMS). A TMS is a collective memory system that has strong positive effects on sustained team performance. Results showed that EIA use did not enhance team performance and seemed harmful to the development of a TMS.
AB - Whereas research has examined how AI affects individual work, few studies explore the impact on task-performing teams. In an experiment, we compared the process and performance of teams with access to an embodied intelligent personal assistant (EIA) to those without access. We expected that EIA use would enhance team performance in the short term but interfere with the development of a transactive memory system (TMS). A TMS is a collective memory system that has strong positive effects on sustained team performance. Results showed that EIA use did not enhance team performance and seemed harmful to the development of a TMS.
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U2 - 10.5465/AMBPP.2020.140
DO - 10.5465/AMBPP.2020.140
M3 - Conference article
AN - SCOPUS:85208743552
SN - 0065-0668
JO - Academy of Management Annual Meeting Proceedings
JF - Academy of Management Annual Meeting Proceedings
Y2 - 7 August 2020 through 11 August 2020
ER -
