Intelligent machines and teamwork: Help or hindrance?

Bei Yan; Kyle Lewis; Patrick Figge; Andrea B. Hollingshead; Kristen Steves Alexander; Young Ji Kim; Chengyu Fang

doi:10.5465/AMBPP.2020.140

Intelligent machines and teamwork: Help or hindrance?

Bei Yan
, Kyle Lewis
, Patrick Figge
, Andrea B. Hollingshead
, Kristen Steves Alexander
, Young Ji Kim
, Chengyu Fang

Research output: Contribution to journal › Conference article › peer-review

4 Scopus citations

Abstract

Whereas research has examined how AI affects individual work, few studies explore the impact on task-performing teams. In an experiment, we compared the process and performance of teams with access to an embodied intelligent personal assistant (EIA) to those without access. We expected that EIA use would enhance team performance in the short term but interfere with the development of a transactive memory system (TMS). A TMS is a collective memory system that has strong positive effects on sustained team performance. Results showed that EIA use did not enhance team performance and seemed harmful to the development of a TMS.

Original language	English
Journal	Academy of Management Annual Meeting Proceedings
DOIs	https://doi.org/10.5465/AMBPP.2020.140
State	Published - 2020
Event	80th Annual Meeting of the Academy of Management 2020: Understanding the Inclusive Organization, AoM 2020 - Virtual, Online Duration: 7 Aug 2020 → 11 Aug 2020

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

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10.5465/AMBPP.2020.140

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title = "Intelligent machines and teamwork: Help or hindrance?",

abstract = "Whereas research has examined how AI affects individual work, few studies explore the impact on task-performing teams. In an experiment, we compared the process and performance of teams with access to an embodied intelligent personal assistant (EIA) to those without access. We expected that EIA use would enhance team performance in the short term but interfere with the development of a transactive memory system (TMS). A TMS is a collective memory system that has strong positive effects on sustained team performance. Results showed that EIA use did not enhance team performance and seemed harmful to the development of a TMS.",

author = "Bei Yan and Kyle Lewis and Patrick Figge and Hollingshead, \{Andrea B.\} and Alexander, \{Kristen Steves\} and Kim, \{Young Ji\} and Chengyu Fang",

note = "Publisher Copyright: {\textcopyright} 80th Annual Meeting of the Academy of Management 2020: Understanding the Inclusive Organization, AoM 2020. All rights reserved.; 80th Annual Meeting of the Academy of Management 2020: Understanding the Inclusive Organization, AoM 2020 ; Conference date: 07-08-2020 Through 11-08-2020",

year = "2020",

doi = "10.5465/AMBPP.2020.140",

language = "English",

}

TY - JOUR

T1 - Intelligent machines and teamwork

T2 - 80th Annual Meeting of the Academy of Management 2020: Understanding the Inclusive Organization, AoM 2020

AU - Yan, Bei

AU - Lewis, Kyle

AU - Figge, Patrick

AU - Hollingshead, Andrea B.

AU - Alexander, Kristen Steves

AU - Kim, Young Ji

AU - Fang, Chengyu

PY - 2020

Y1 - 2020

N2 - Whereas research has examined how AI affects individual work, few studies explore the impact on task-performing teams. In an experiment, we compared the process and performance of teams with access to an embodied intelligent personal assistant (EIA) to those without access. We expected that EIA use would enhance team performance in the short term but interfere with the development of a transactive memory system (TMS). A TMS is a collective memory system that has strong positive effects on sustained team performance. Results showed that EIA use did not enhance team performance and seemed harmful to the development of a TMS.

AB - Whereas research has examined how AI affects individual work, few studies explore the impact on task-performing teams. In an experiment, we compared the process and performance of teams with access to an embodied intelligent personal assistant (EIA) to those without access. We expected that EIA use would enhance team performance in the short term but interfere with the development of a transactive memory system (TMS). A TMS is a collective memory system that has strong positive effects on sustained team performance. Results showed that EIA use did not enhance team performance and seemed harmful to the development of a TMS.

UR - https://www.scopus.com/pages/publications/85208743552

UR - https://www.scopus.com/pages/publications/85208743552#tab=citedBy

U2 - 10.5465/AMBPP.2020.140

DO - 10.5465/AMBPP.2020.140

M3 - Conference article

AN - SCOPUS:85208743552

SN - 0065-0668

JO - Academy of Management Annual Meeting Proceedings

JF - Academy of Management Annual Meeting Proceedings

Y2 - 7 August 2020 through 11 August 2020

ER -

Intelligent machines and teamwork: Help or hindrance?

Abstract

UN SDGs

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