TY - GEN
T1 - Interoperable communication
T2 - 4th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2007
AU - Gomez, Elizabeth Avery
AU - Turoff, Murray
PY - 2007
Y1 - 2007
N2 - Achieving interoperable communication across governmental agencies and jurisdictions remains a challenge and is simply taking time to implement. Initiatives to support agency interoperability continue. However, community responders remain in need of two-way device quick response tactics. SMS text-messaging is one viable interoperable communication technology that provides a bottom-up approach while offering benefits for everyday use. This research in progress studies the use of a web-based SMS text-message training application, designed to simulate two-way SMS text-message exchange. Speech Act Theory and the Theory of Planned Behavior are leveraged to carefully measure SMS text-message exchange. The overarching crisis scenario takes the role of the local community responder. Initial qualitative pilot results are presented and discussed, including next steps for this ongoing research.
AB - Achieving interoperable communication across governmental agencies and jurisdictions remains a challenge and is simply taking time to implement. Initiatives to support agency interoperability continue. However, community responders remain in need of two-way device quick response tactics. SMS text-messaging is one viable interoperable communication technology that provides a bottom-up approach while offering benefits for everyday use. This research in progress studies the use of a web-based SMS text-message training application, designed to simulate two-way SMS text-message exchange. Speech Act Theory and the Theory of Planned Behavior are leveraged to carefully measure SMS text-message exchange. The overarching crisis scenario takes the role of the local community responder. Initial qualitative pilot results are presented and discussed, including next steps for this ongoing research.
KW - Community responders
KW - Crisis management
KW - Interoperable communication
KW - SMS text-messaging
KW - Training and simulation
UR - http://www.scopus.com/inward/record.url?scp=50449109456&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=50449109456&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:50449109456
SN - 9789054874171
T3 - Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers
SP - 45
EP - 50
BT - Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers
Y2 - 13 May 2007 through 16 May 2007
ER -