TY - JOUR
T1 - Measuring knowledge management/knowledge sharing (KM/KS) efficiency and effectiveness in enterprise networks
AU - Ganguly, Anirban
AU - Mostashari, Ali
AU - Mansouri, Mo
PY - 2011/10
Y1 - 2011/10
N2 - Knowledge Management (KM) is critical in ensuring process efficiency, outcome effectiveness and improved organizational memory for the modern day business enterprises. Knowledge Sharing (KS) is fast becoming a rapidly growing area of interest in the domain of knowledge management. The purpose of this paper is to enlist a set of generalized metrics that can be used to evaluate the efficiency and the effectiveness of knowledge sharing in an enterprise network. The metrics proposed in this research are those that can be readily measured by various types of enterprise knowledge sharing systems, and link usage information to organizational outputs. The paper uses an illustrative case example of how an enterprise might make use of the metrics in measuring the efficiency and effectiveness of its knowledge sharing system.
AB - Knowledge Management (KM) is critical in ensuring process efficiency, outcome effectiveness and improved organizational memory for the modern day business enterprises. Knowledge Sharing (KS) is fast becoming a rapidly growing area of interest in the domain of knowledge management. The purpose of this paper is to enlist a set of generalized metrics that can be used to evaluate the efficiency and the effectiveness of knowledge sharing in an enterprise network. The metrics proposed in this research are those that can be readily measured by various types of enterprise knowledge sharing systems, and link usage information to organizational outputs. The paper uses an illustrative case example of how an enterprise might make use of the metrics in measuring the efficiency and effectiveness of its knowledge sharing system.
KW - Cognitive enterprises
KW - Enterprise networks
KW - Knowledge Sharing (KS)
KW - Knowledge management (KM)
KW - Learning enterprise-
KW - Measurement
KW - Metrics
KW - Organizational networks
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U2 - 10.4018/jkm.2011100103
DO - 10.4018/jkm.2011100103
M3 - Article
AN - SCOPUS:80054846962
SN - 1548-0666
VL - 7
SP - 37
EP - 54
JO - International Journal of Knowledge Management
JF - International Journal of Knowledge Management
IS - 4
ER -