TY - JOUR
T1 - Measuring the perceived effectiveness of decision support systems and their impact on performance
AU - Ben-Zvi, Tal
PY - 2012/12
Y1 - 2012/12
N2 - This study investigates decision support systems (DSS) by assessing the factors that enhance their perceived effectiveness and their impact on performance. This was achieved by using a simulation exercise with 652 senior graduate students who developed DSS and reported on the systems created. Our analysis shows that DSS users who perceive the system as effective correlate to improved company performance. However, investing significant human resources in developing a system does not necessarily guarantee enhanced performance. In addition, the study exemplifies how user traits can impact perceived effectiveness.
AB - This study investigates decision support systems (DSS) by assessing the factors that enhance their perceived effectiveness and their impact on performance. This was achieved by using a simulation exercise with 652 senior graduate students who developed DSS and reported on the systems created. Our analysis shows that DSS users who perceive the system as effective correlate to improved company performance. However, investing significant human resources in developing a system does not necessarily guarantee enhanced performance. In addition, the study exemplifies how user traits can impact perceived effectiveness.
KW - Decision support systems
KW - Effectiveness
KW - Performance
KW - Simulation
UR - http://www.scopus.com/inward/record.url?scp=84868640683&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84868640683&partnerID=8YFLogxK
U2 - 10.1016/j.dss.2012.05.033
DO - 10.1016/j.dss.2012.05.033
M3 - Article
AN - SCOPUS:84868640683
SN - 0167-9236
VL - 54
SP - 248
EP - 256
JO - Decision Support Systems
JF - Decision Support Systems
IS - 1
ER -