TY - JOUR
T1 - Mental health and telehealth quality perception
T2 - a mediation model analysis
AU - Wang, Bijun
AU - Asan, Onur
N1 - Publisher Copyright:
© 2024 “IISE”.
PY - 2024
Y1 - 2024
N2 - Telehealth services have emerged as a revolutionary approach to healthcare delivery. However, patients’ perception of telemedicine is influenced by multifactorial factors, among which the relationship between mental health and telemedicine remains largely underexplored. Drawing from the Health Information National Trends Survey 6 (HINTS 6) data, this study seeks to shed light on this intricate relationship, especially examining the mediating effects of confidence in health management while considering the privacy concerns, technical challenges, and perception of isolation using the Hayes PROCESS macro model. We found that individuals with mental health challenges frequently feel isolated, face telehealth technical issues, and have heightened privacy concerns. These challenges influence their self-confidence in managing health, directly affecting telehealth service perception. Interestingly, while mental health and feelings of isolation are closely tied, isolation doesn’t directly impede telehealth quality perceptions. Instead, its impact is seen through its association with self-care confidence, emphasizing the need for holistic strategies in telehealth implementations that address both technical and psychological factors.
AB - Telehealth services have emerged as a revolutionary approach to healthcare delivery. However, patients’ perception of telemedicine is influenced by multifactorial factors, among which the relationship between mental health and telemedicine remains largely underexplored. Drawing from the Health Information National Trends Survey 6 (HINTS 6) data, this study seeks to shed light on this intricate relationship, especially examining the mediating effects of confidence in health management while considering the privacy concerns, technical challenges, and perception of isolation using the Hayes PROCESS macro model. We found that individuals with mental health challenges frequently feel isolated, face telehealth technical issues, and have heightened privacy concerns. These challenges influence their self-confidence in managing health, directly affecting telehealth service perception. Interestingly, while mental health and feelings of isolation are closely tied, isolation doesn’t directly impede telehealth quality perceptions. Instead, its impact is seen through its association with self-care confidence, emphasizing the need for holistic strategies in telehealth implementations that address both technical and psychological factors.
KW - health outcomes
KW - Mental health
KW - telehealth
UR - http://www.scopus.com/inward/record.url?scp=85200232808&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85200232808&partnerID=8YFLogxK
U2 - 10.1080/24725579.2024.2383593
DO - 10.1080/24725579.2024.2383593
M3 - Article
AN - SCOPUS:85200232808
SN - 2472-5579
VL - 14
SP - 336
EP - 345
JO - IISE Transactions on Healthcare Systems Engineering
JF - IISE Transactions on Healthcare Systems Engineering
IS - 4
ER -