TY - JOUR
T1 - Operations in financial services - An overview
AU - Hatzakis, Emmanuel D.
AU - Nair, Suresh K.
AU - Pinedo, Michael
PY - 2010/11
Y1 - 2010/11
N2 - We provide an overview of the state of the art in research on operations in financial services. We start by highlighting a number of specific operational features that differentiate financial services from other service industries, and discuss how these features affect the modeling of financial services. We then consider in more detail the various different research areas in financial services, namely systems design, performance analysis and productivity, forecasting, inventory and cash management, waiting line analysis for capacity planning, personnel scheduling, operational risk management, and pricing and revenue management. In the last section, we describe the most promising research directions for the near future.
AB - We provide an overview of the state of the art in research on operations in financial services. We start by highlighting a number of specific operational features that differentiate financial services from other service industries, and discuss how these features affect the modeling of financial services. We then consider in more detail the various different research areas in financial services, namely systems design, performance analysis and productivity, forecasting, inventory and cash management, waiting line analysis for capacity planning, personnel scheduling, operational risk management, and pricing and revenue management. In the last section, we describe the most promising research directions for the near future.
KW - asset management
KW - banking
KW - financial services
KW - operations
KW - processes
UR - http://www.scopus.com/inward/record.url?scp=79952036300&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=79952036300&partnerID=8YFLogxK
U2 - 10.1111/j.1937-5956.2010.01163.x
DO - 10.1111/j.1937-5956.2010.01163.x
M3 - Article
AN - SCOPUS:79952036300
SN - 1059-1478
VL - 19
SP - 633
EP - 664
JO - Production and Operations Management
JF - Production and Operations Management
IS - 6
ER -