Abstract
We provide an overview of the state of the art in research on operations in financial services. We start by highlighting a number of specific operational features that differentiate financial services from other service industries, and discuss how these features affect the modeling of financial services. We then consider in more detail the various different research areas in financial services, namely systems design, performance analysis and productivity, forecasting, inventory and cash management, waiting line analysis for capacity planning, personnel scheduling, operational risk management, and pricing and revenue management. In the last section, we describe the most promising research directions for the near future.
| Original language | English |
|---|---|
| Pages (from-to) | 633-664 |
| Number of pages | 32 |
| Journal | Production and Operations Management |
| Volume | 19 |
| Issue number | 6 |
| DOIs | |
| State | Published - Nov 2010 |
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
-
SDG 9 Industry, Innovation, and Infrastructure
Keywords
- asset management
- banking
- financial services
- operations
- processes
Fingerprint
Dive into the research topics of 'Operations in financial services - An overview'. Together they form a unique fingerprint.Cite this
- APA
- Author
- BIBTEX
- Harvard
- Standard
- RIS
- Vancouver