TY - JOUR
T1 - PERSONALIZED MODERATION SHAPES STRUCTURAL ASYMMETRY AND SHARED COGNITION IN ONLINE COMMUNITIES
AU - Gurkan, Necdet
AU - Yan, Bei
AU - Almarzouq, Mohammed
AU - Tallon, Paul
AU - Erickson, Jacob
N1 - Publisher Copyright:
© 2025, Academy of Management. All rights reserved.
PY - 2025
Y1 - 2025
N2 - Social media platforms have recently introduced personalized content moderation (PCM), allowing users to tailor content visibility based on individual preferences. While these tools aim to enhance user experience by aligning content with personal settings, they also pose risks of fragmenting shared informational environments. This paper examines the unintended consequences of PCM on the structural and cognitive dynamics of online communities. Introducing the concept of asymmetric information loss (AIL), we explore how varying PCM settings can fragment shared informational spaces, disrupt semantic alignment, and hinder collective sensemaking. Our computational analysis reveals that greater divergence in PCM settings leads to significant structural AIL, characterized by increased variability in content visibility across users. This fragmentation subsequently weakens shared cognition, particularly in communities focused on fostering debate and diverse perspectives. Our findings emphasize the critical need to balance personalization with the maintenance of cohesive shared contexts, offering insights into the broader implications of PCM on community dynamics and collective understanding.
AB - Social media platforms have recently introduced personalized content moderation (PCM), allowing users to tailor content visibility based on individual preferences. While these tools aim to enhance user experience by aligning content with personal settings, they also pose risks of fragmenting shared informational environments. This paper examines the unintended consequences of PCM on the structural and cognitive dynamics of online communities. Introducing the concept of asymmetric information loss (AIL), we explore how varying PCM settings can fragment shared informational spaces, disrupt semantic alignment, and hinder collective sensemaking. Our computational analysis reveals that greater divergence in PCM settings leads to significant structural AIL, characterized by increased variability in content visibility across users. This fragmentation subsequently weakens shared cognition, particularly in communities focused on fostering debate and diverse perspectives. Our findings emphasize the critical need to balance personalization with the maintenance of cohesive shared contexts, offering insights into the broader implications of PCM on community dynamics and collective understanding.
UR - https://www.scopus.com/pages/publications/105009401055
UR - https://www.scopus.com/pages/publications/105009401055#tab=citedBy
U2 - 10.5465/AMPROC.2025.79bp
DO - 10.5465/AMPROC.2025.79bp
M3 - Conference article
AN - SCOPUS:105009401055
SN - 0065-0668
VL - 2025
JO - Academy of Management Annual Meeting Proceedings
JF - Academy of Management Annual Meeting Proceedings
IS - 1
T2 - 85th Annual Meeting of the Academy of Management, AOM 2025
Y2 - 25 July 2025 through 29 July 2025
ER -