Public health crisis management: Community level roles and communication options

Elizabeth Avery Gomez, Katia Passerini, Karen Hare

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

13 Scopus citations

Abstract

Crisis management efforts in the United States public health sector aim to prepare and protect the life of an individual, family or group against a health-related event. These efforts span governmental, nongovernmental and private sectors. The need for coordination between these organizations has never been more apparent. A solution will depend heavily on standardized communication protocols using information and communication technology (ICT). Numerous initiatives are currently addressing the needs of our nation with respect to homeland security and public health, yet remain in the early stages for the nongovernmental sector. The emphasis of our research is at the local level where the governmental sector extends to the nongovernmental sector (NGO), particularly community outreach. Our analysis of the local community suggests focusing on the management of communication during public health crises to better understand the complexities and variations presented in these communities. Leveraging experiences from media-technology literature findings and emergency-response efforts, we seek to identify a framework and tools to enable effective communication for those public health practitioners who serve as front-line responders to public health crises. The major contributions of this research will be to extend the use of information systems and mobile technology to the local United States public health communities to increase effective communication between organizations, while providing a state of readiness for homeland security related events.

Original languageEnglish
Title of host publicationProceedings of ISCRAM 2006 - 3rd International Conference on Information Systems for Crisis Response and Management
Pages435-443
Number of pages9
StatePublished - 2006
Event3rd International Conference on Information Systems for Crisis Response and Management, ISCRAM 2006 - Newark, NJ, United States
Duration: 14 May 200617 May 2006

Publication series

NameProceedings of ISCRAM 2006 - 3rd International Conference on Information Systems for Crisis Response and Management

Conference

Conference3rd International Conference on Information Systems for Crisis Response and Management, ISCRAM 2006
Country/TerritoryUnited States
CityNewark, NJ
Period14/05/0617/05/06

Keywords

  • Bioterrorism
  • Community informatics
  • Crisis management
  • Epidemics
  • Gap analysis
  • Homeland security
  • Media richness
  • Mobile technology
  • Public health

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