Supporting facilitators in communities of practice via design and technology

Halbana Tarmizi; Gert Jan de Vreede; Ilze Zigurs

doi:10.4018/978-1-60566-110-0.ch006

Supporting facilitators in communities of practice via design and technology

Halbana Tarmizi, Gert Jan de Vreede, Ilze Zigurs

School of Business

University of Nebraska Omaha

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

Organizations have the potential to achieve advantage through communities of practice (COPs) initiatives. However, establishing and sustaining COPs is a challenging task. Facilitation is needed to help COPs overcome difficulties throughout their life stages. Facilitators take on leadership roles within these virtual communities, yet little is known about the challenges related to their roles. This paper contributes in helping to improve leadership in COP by highlighting challenges in facilitating COP and by providing potential solutions addressing those challenges. A recent survey of facilitators reveals challenges faced by facilitators in performing their tasks within COPs. The issue of participation was identified as the main concern in COP facilitation. Several design and technology initiatives are discussed for their potential to help facilitators in coping with the participation issue and providing essential leadership roles within communities of practice.

Original language	English
Title of host publication	Virtual Team Leadership and Collaborative Engineering Advancements
Subtitle of host publication	Contemporary Issues and Implications
Pages	65-83
Number of pages	19
DOIs	https://doi.org/10.4018/978-1-60566-110-0.ch006
State	Published - 2009

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AB - Organizations have the potential to achieve advantage through communities of practice (COPs) initiatives. However, establishing and sustaining COPs is a challenging task. Facilitation is needed to help COPs overcome difficulties throughout their life stages. Facilitators take on leadership roles within these virtual communities, yet little is known about the challenges related to their roles. This paper contributes in helping to improve leadership in COP by highlighting challenges in facilitating COP and by providing potential solutions addressing those challenges. A recent survey of facilitators reveals challenges faced by facilitators in performing their tasks within COPs. The issue of participation was identified as the main concern in COP facilitation. Several design and technology initiatives are discussed for their potential to help facilitators in coping with the participation issue and providing essential leadership roles within communities of practice.

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Supporting facilitators in communities of practice via design and technology

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