TY - JOUR
T1 - The Dynamics of Trust
T2 - Path Dependence in Interpersonal Trust
AU - Caddell, J. D.
AU - Nilchiani, Roshanak
N1 - Publisher Copyright:
© 1973-2011 IEEE.
PY - 2023
Y1 - 2023
N2 - Interpersonal trust is a critical factor in the success and effectiveness of organizations, influencing information sharing, decision-making, task distribution, and overall team performance. However, trust levels within organizations often exhibit a bimodal distribution, with some relationships characterized by high trust and others by low trust. This study seeks to understand the factors and dynamics contributing to this bimodal distribution and explore how leaders can positively influence the development of trust in their organizations. Using an abductive approach to theory development, we map artifacts from the interpersonal trust literature using Distinctions, Systems, Relationships, Perspectives, i.e., DSRP to identify essential components for constructing a system dynamics model. Our analysis of the resultant model explores the dynamics of various interpersonal scenarios commonly encountered within professional organizations. We find that the initial assessment of trustworthiness plays an important role in the development of interpersonal trust and provides a leverage point for the resulting dynamics. The objective of this study is to provide leaders with a deeper understanding of interpersonal trust development, equipping them with the knowledge to effectively foster trust and positively impact their organizations.
AB - Interpersonal trust is a critical factor in the success and effectiveness of organizations, influencing information sharing, decision-making, task distribution, and overall team performance. However, trust levels within organizations often exhibit a bimodal distribution, with some relationships characterized by high trust and others by low trust. This study seeks to understand the factors and dynamics contributing to this bimodal distribution and explore how leaders can positively influence the development of trust in their organizations. Using an abductive approach to theory development, we map artifacts from the interpersonal trust literature using Distinctions, Systems, Relationships, Perspectives, i.e., DSRP to identify essential components for constructing a system dynamics model. Our analysis of the resultant model explores the dynamics of various interpersonal scenarios commonly encountered within professional organizations. We find that the initial assessment of trustworthiness plays an important role in the development of interpersonal trust and provides a leverage point for the resulting dynamics. The objective of this study is to provide leaders with a deeper understanding of interpersonal trust development, equipping them with the knowledge to effectively foster trust and positively impact their organizations.
KW - Distinctions
KW - perspectives (DSRP)
KW - relationships
KW - system dynamics
KW - systems
KW - systems thinking
KW - trust
UR - http://www.scopus.com/inward/record.url?scp=85162715013&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85162715013&partnerID=8YFLogxK
U2 - 10.1109/EMR.2023.3285098
DO - 10.1109/EMR.2023.3285098
M3 - Article
AN - SCOPUS:85162715013
SN - 0360-8581
VL - 51
SP - 148
EP - 165
JO - IEEE Engineering Management Review
JF - IEEE Engineering Management Review
IS - 3
ER -