TY - GEN
T1 - The illusion of effective management information
T2 - 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
AU - Lohman, F. A.B.
AU - Sol, H. G.
AU - De Vreede, G. J.
N1 - Publisher Copyright:
© 2003 IEEE.
PY - 2003
Y1 - 2003
N2 - The availability of effective management information is essential when coping with today's complexity and dynamism, both within and around organizations. Information technology can be used to derive such information. The enormous amount of electronic data currently available, and the development of new technologies like data warehousing and data mining, have intensified efforts to support organizational control. However, the contribution of the management information generated is disappointing. Many projects do not produce the results that organizations expect and the added value of the implemented technology seems to be limited. This paper examines the effectiveness of management information for organizational control. Through literature research and field experiences, we identify important shortcomings of current methods, techniques, and supporting technologies. On this basis, four design guidelines for the specification of effective management information are presented. Their application is illustrated in a case study at the Dutch Internal Revenue Service.
AB - The availability of effective management information is essential when coping with today's complexity and dynamism, both within and around organizations. Information technology can be used to derive such information. The enormous amount of electronic data currently available, and the development of new technologies like data warehousing and data mining, have intensified efforts to support organizational control. However, the contribution of the management information generated is disappointing. Many projects do not produce the results that organizations expect and the added value of the implemented technology seems to be limited. This paper examines the effectiveness of management information for organizational control. Through literature research and field experiences, we identify important shortcomings of current methods, techniques, and supporting technologies. On this basis, four design guidelines for the specification of effective management information are presented. Their application is illustrated in a case study at the Dutch Internal Revenue Service.
UR - https://www.scopus.com/pages/publications/84969567561
UR - https://www.scopus.com/inward/citedby.url?scp=84969567561&partnerID=8YFLogxK
U2 - 10.1109/HICSS.2003.1174786
DO - 10.1109/HICSS.2003.1174786
M3 - Conference contribution
AN - SCOPUS:84969567561
T3 - Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
BT - Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
A2 - Sprague, Ralph H.
Y2 - 6 January 2003 through 9 January 2003
ER -