TY - GEN
T1 - The Role of AI in Peer Support for Young People
T2 - 2024 CHI Conference on Human Factors in Computing Sytems, CHI 2024
AU - Young, Jordyn
AU - Jawara, Laala M.
AU - Nguyen, Diep N.
AU - Daly, Brian
AU - Huh-Yoo, Jina
AU - Razi, Afsaneh
N1 - Publisher Copyright:
© 2024 Copyright held by the owner/author(s)
PY - 2024/5/11
Y1 - 2024/5/11
N2 - Generative Artificial Intelligence (AI) is integrated into everyday technology, including news, education, and social media. AI has further pervaded private conversations as conversational partners, auto-completion, and response suggestions. As social media becomes young people's main method of peer support exchange, we need to understand when and how AI can facilitate and assist in such exchanges in a beneficial, safe, and socially appropriate way. We asked 622 young people to complete an online survey and evaluate blinded human- and AI-generated responses to help-seeking messages. We found that participants preferred the AI-generated response to situations about relationships, self-expression, and physical health. However, when addressing a sensitive topic, like suicidal thoughts, young people preferred the human response. We also discuss the role of training in online peer support exchange and its implications for supporting young people's well-being. Disclaimer: This paper includes sensitive topics, including suicide ideation. Reader discretion is advised.
AB - Generative Artificial Intelligence (AI) is integrated into everyday technology, including news, education, and social media. AI has further pervaded private conversations as conversational partners, auto-completion, and response suggestions. As social media becomes young people's main method of peer support exchange, we need to understand when and how AI can facilitate and assist in such exchanges in a beneficial, safe, and socially appropriate way. We asked 622 young people to complete an online survey and evaluate blinded human- and AI-generated responses to help-seeking messages. We found that participants preferred the AI-generated response to situations about relationships, self-expression, and physical health. However, when addressing a sensitive topic, like suicidal thoughts, young people preferred the human response. We also discuss the role of training in online peer support exchange and its implications for supporting young people's well-being. Disclaimer: This paper includes sensitive topics, including suicide ideation. Reader discretion is advised.
KW - AI-Mediated Communication (AI-MC)
KW - Artificial Intelligence (AI)
KW - Chatbot
KW - Human-AI Interaction (HAII)
KW - LLM
KW - Mental Health
KW - Peer Support
KW - Social Support
KW - Youth
UR - http://www.scopus.com/inward/record.url?scp=85194880425&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85194880425&partnerID=8YFLogxK
U2 - 10.1145/3613904.3642574
DO - 10.1145/3613904.3642574
M3 - Conference contribution
AN - SCOPUS:85194880425
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2024 - Proceedings of the 2024 CHI Conference on Human Factors in Computing Sytems
Y2 - 11 May 2024 through 16 May 2024
ER -
