Training issues associated with COTS-based information intensive systems

John V. Farr, Dinesh Verma

Research output: Contribution to journalArticlepeer-review

Abstract

One key aspect of commercial-off-the-shelf (COTS) based systems pertains to operations and maintenance training. Therein lies the focus of this paper. Factors necessary in the development of a training program to support rapid COTS insertion at the system and platforms levels are initially identified. Thereafter, this paper summarizes the results of best training practices and metrics survey and presents a rational methodology to support the development and assessment of training programs for this type of environment. The results of a survey focused on assessing and identifying training delivery methods, trainee learning, and training results are also presented. Finally, a framework for evaluating candidate training program alternatives is presented.

Original languageEnglish
Pages (from-to)442-452
Number of pages11
JournalJournal of European Industrial Training
Volume26
Issue number9
DOIs
StatePublished - 1 Dec 2002

Keywords

  • Systems
  • Training

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