@inproceedings{e4cbfb132c794606b62a057efffe8ad3,
title = "User needs in e-government: Conducting policy analysis with models-on-the-Web",
abstract = "Design conventions are emerging in e-government models-on-the-Web but they are not based on evidence of analysts' actual what-if analyses for purposes like policymaking. From field studies, we developed representations of policy analysts' actual work and compared them to the assumed goals and tasks built into existing online models, inferred through goal-based requirements methods. We found a large gap exists and argue that current online models are impoverished because they ignore expertise users bring to bear on their work.",
keywords = "Decision support systems, E-government, Expertise, Models, Public policy, Transparency, Usability, User models, Web development",
author = "Barbara Mirel and Mary Maher and Jina Huh",
year = "2006",
doi = "10.1007/1-84628-249-7_9",
language = "English",
isbn = "184628192X",
series = "People and Computers XIX - The Bigger Picture, Proceedings of HCI 2005",
pages = "131--147",
booktitle = "People and Computers XIX - The Bigger Picture, Proceedings of HCI 2005",
note = "19th Annual Conference of the British HCI Group, HCI 2005 ; Conference date: 05-09-2005 Through 09-09-2005",
}