@inproceedings{a9a55602523e455786596553db85ec41,
title = "What is effective GSS facilitation? A qualitative inquiry into participants' perceptions",
abstract = "Facilitation in group support system (GSS) meetings is considered to be among the most important critical success factors for effective GSS application. A considerable amount of research on GSS facilitation has been carried out, yet this research has been biased by a facilitator's perspective. In this study, we investigated participants' perceptions of effective GSS facilitation. Based on transcripts of interviews with participants, we produced a comprehensive overview of the tasks and behavior that participants felt were crucial for the effective facilitation of GSS meetings. A comparison and contrast with existing facilitation task taxonomies showed that our results complement existing insights and add further detail to them.",
keywords = "Collaborative software, Management training, Organizing, Process design, Taxonomy, Technology management",
author = "{De Vreede}, {G. J.} and J. Boonstra and F. Niederman",
note = "Publisher Copyright: {\textcopyright} 2002 IEEE.; 35th Annual Hawaii International Conference on System Sciences, HICSS 2002 ; Conference date: 07-01-2002 Through 10-01-2002",
year = "2002",
doi = "10.1109/HICSS.2002.993942",
language = "English",
series = "Proceedings of the Annual Hawaii International Conference on System Sciences",
pages = "616--627",
editor = "Sprague, {Ralph H.}",
booktitle = "Proceedings of the 35th Annual Hawaii International Conference on System Sciences, HICSS 2002",
}