Workflow-based process monitoring and controlling - technical and organizational issues

Michael zur Muehlen, Michael Rosemann

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

6 Scopus citations

Abstract

Workflow management systems enable the exact and timely analysis of automated business processes through the analysis of the logged audit trail data. Within the research project CONGO1 we develop a process analysis tool (PISA) that can be employed to analyze the audit trail data of different workflow management systems in conjunction with target data from business process modeling tools. A working prototype has been completed that integrates data of the ARIS Toolset and IBM MQSeries Workflow. The analysis focuses on three different perspectives - processes and functions, involved resources, and process objects. We outline the economic aspects of workflow-based process monitoring and controlling and the current state of the art in monitoring facilities provided by current workflow management systems and existing standards. After a discussion of the three evaluation perspectives, sample evaluation methods for each perspective are discussed. The concept and architecture of PISA are described and implementation issues are outlined before an outlook on further research is given.

Original languageEnglish
Title of host publicationProceedings of the 33rd Annual Hawaii International Conference on System Sciences, HICSS 2000
ISBN (Electronic)0769504930
StatePublished - 2000
Event33rd Annual Hawaii International Conference on System Sciences, HICSS 2000 - Maui, United States
Duration: 4 Jan 20007 Jan 2000

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume2000-January
ISSN (Print)1530-1605

Conference

Conference33rd Annual Hawaii International Conference on System Sciences, HICSS 2000
Country/TerritoryUnited States
CityMaui
Period4/01/007/01/00

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